Eeyore & tigre...
"Be willing to apologize. Proper apologies have 3 parts:
1. what I did was wrong
2. I'm sorry that I hurt you
3. how do I make it better?
It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself."
Randy F. Pausch 1960 10 23 - 2008 07 25
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